Chefís Choice may ship products to you from our warehouse in Pennsylvania or direct from the manufacturer. We aim to ship products via the most economical way to minimize your costs. Many items will ship UPS Ground unless you specify express service. Additional fees apply for express deliveries. All UPS charges will be billed at check-out.
Larger items may not be eligible for UPS shipment. Those items are shipped via common carrier. We utilize a number of different carriers in order to secure the best price for each shipment. Where possible we will combine products into one shipment to reduce cost and minimize the number of shipments you will have to receive.
Freight charges are based upon weight, product commodity values, point of shipment and destination point. Common carrier shipments are delivered curbside, that is, at the end of the driveway or the street curb. Commercial addresses with loading docks will have the delivery made at the dock.
You will need to ensure that you have proper and sufficient equipment to unload products delivered to you by common carriers. Drivers are not required to provide assistance in unloading your products from the truck. Additional services such as liftgate delivery, inside delivery, delivery notification, residential delivery or date specific delivery are available for an additional charge.
When an order is placed for items requiring freight delivery, a customer service representative will contact you within 1 business day to provide you with a freight quote for your shipment. If you accept the quote, we will charge your account the additional fees and continue processing your order. If you do not accept the quote, you have the option to arrange your own shipping or cancel your order.
Orders damaged in shipment or short shipments
While every effort is made in packaging and correctly filling your order, occasionally, items can be damaged in shipment. It is the customerís responsibility to check all cartons and packages for signs of damage, shortage, or abuse. Any damage or shortage should be noted on the delivery ticket/bill of lading before the delivery person leaves.
Should any damage be discovered, retain the shipping carton and any inner packaging. Note the damage or shortage on the delivery ticket and contact our Customer Service Department. It is your right to refuse any shipment that shows signs of damage. If a shipment is refused, please contact our Customer Service Department as soon as possible so that we can make arrangements with the carrier for the return of the shipment. Replacement products will ship out to you as soon as the damage items are returned to our warehouse.
Should damage be discovered after the delivery person leaves retain all shipping materials and contact the carrier as soon as it is discovered to request an inspection. Hidden or concealed damage must be reported and an inspection requested within 5 business days.
Chefís Choice is not responsible for damaged or missing items. We will work with you and the carrier to resolve the situation as quickly as possible.